Privacy Policy

Welcome to Slotuna. This Privacy Policy describes how Slotuna collects, uses, processes, and discloses your personal information when you visit or use our website, services, and applications. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using Slotuna's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

We collect various types of information to provide and improve our services to you. This includes:

• Account Registration Information: When you create an account with Slotuna, we collect details such as your full name, date of birth, email address, postal address, phone number, and chosen username and password.
• Identity Verification Information: To comply with legal and regulatory obligations, particularly Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of identification documents like passports, national ID cards, utility bills, or bank statements.
• Financial Information: We collect payment details, including bank account numbers, credit/debit card numbers, and e-wallet information, to process deposits and withdrawals. We do not store full payment card details on our servers.
• Transaction Data: Details of your betting and gaming activities, deposits, withdrawals, and other transactions conducted through your Slotuna account.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and referring website addresses.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, game play, and interaction patterns.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Publicly Available Information: In some cases, we may collect information about you from publicly accessible sources to verify your identity or for fraud prevention purposes.

Slotuna uses the collected information for various purposes, primarily to operate our services effectively and lawfully:

• To Provide and Manage Services: This includes creating and managing your account, processing your transactions, and providing access to games and features.
• For Identity Verification and Security: To confirm your identity, prevent fraud, money laundering, and other illegal activities, and ensure compliance with our licensing obligations.
• To Improve Our Services: We analyze usage data to understand how our services are used, identify areas for improvement, and develop new features.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact us.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, and new games that might be of interest to you. You can opt out of marketing communications at any time.
• To Comply with Legal Obligations: Adhering to regulatory requirements imposed by our licensing authority and other applicable laws.
• For Responsible Gaming: To monitor for signs of problematic gambling behavior and provide tools and resources to support responsible gaming.

We process your personal data only when we have a valid legal basis to do so under the GDPR. Our legal bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and fulfill our terms and conditions.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and ensuring network security.
• Consent: In specific situations, such as for direct marketing communications, we will obtain your explicit consent before processing your data. You have the right to withdraw your consent at any time.

Slotuna may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing. These providers are contractually bound to protect your data and only process it according to our instructions.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, court order, or to cooperate with investigations into illegal activities.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Affiliates and Business Partners: In some cases, we may share data with our affiliates or business partners for operational purposes, provided they adhere to equivalent data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties.

Slotuna implements appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: Using SSL/TLS encryption for all data transmissions between your browser and our servers.
• Access Controls: Restricting access to personal data to authorized personnel only, based on a need-to-know basis.
• Firewalls: Employing robust firewalls to protect our network infrastructure.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimization: Collecting only the personal data that is necessary for the stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Under the GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Slotuna uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website's performance.
• Functionality Cookies: Used to recognize you when you return to our website and remember your preferences, such as your language or region.
• Marketing/Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain account and transaction data for a minimum of five years after the termination of your account, in accordance with AML and other regulatory obligations. After this period, your data will be securely deleted or anonymized.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) if our service providers or operations are located there. When such transfers occur, Slotuna ensures that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to guarantee your data receives an equivalent level of protection as within the EEA.

Slotuna's services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection Officer:

By Email: [email protected]

Alternatively, you can write to us at our registered office address, which can be found in our Terms and Conditions.