KYC and Verification

At Slotuna, verifying the identity of our players is a fundamental aspect of our commitment to security, integrity, and regulatory compliance. This process, known as Know Your Customer (KYC), helps us create a safe and trustworthy environment for everyone who chooses to play with us. By confirming your identity, we prevent fraud, money laundering, and underage gambling, ensuring that Slotuna remains a fair and responsible gaming platform. It protects both you, the player, and our operations from illicit activities.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of clients. For Slotuna, this means gathering and reviewing specific documentation from you to confirm who you are. This is a standard practice across regulated financial services and online gambling industries globally. Our KYC procedures are designed to meet the requirements set by our licensing authority and to adhere to international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. It is a critical component of our operational framework.

Verification is an ongoing process that may be triggered at various stages of your interaction with Slotuna. Typically, initial verification is required upon registration or before your first withdrawal. However, we may also request further documentation in the following circumstances:

• When your cumulative deposits or withdrawals reach a certain threshold.
• If there are changes to your personal information, such as a new address.
• When our internal monitoring systems detect unusual or suspicious transaction patterns.
• Periodically, as part of our routine compliance checks.
• To comply with specific requests from our licensing authority or other regulatory bodies.

We will always notify you promptly if additional verification is needed.

To complete our verification process, you may be asked to provide several types of documents. These are generally categorised into proof of identity, proof of address, and proof of payment method. The specific documents requested will depend on your individual circumstances and the level of verification required. All documents must be clear, legible, and current, meaning they have not expired.

Proof of identity is required to confirm your legal name and date of birth. Acceptable documents for this purpose typically include:

• Passport: A full, unexpired passport showing your photograph, name, date of birth, and signature.
• National Identity Card: A valid national ID card issued by a government authority, displaying your photograph, name, date of birth, and issue/expiry dates.
• Driving Licence: A current, full driving licence, front and back, showing your photograph, name, date of birth, and signature.

The document must be issued by a recognised government authority and be clearly readable in its entirety.

Proof of address is necessary to confirm your residential location. Documents provided for this purpose must be dated within the last three to six months, depending on the document type and regulatory requirements. Acceptable documents include:

• Utility Bill: A recent bill for electricity, gas, water, or landline telephone service. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised bank or financial institution, showing your name and current residential address.
• Government-Issued Correspondence: An official letter or document from a government body, such as a tax statement.

The document must clearly display your full name and current residential address, matching the information registered on your Slotuna account.

To ensure the integrity of financial transactions and prevent fraud, we may require verification of the payment methods you use on Slotuna. This step confirms that you are the legitimate owner of the funds being deposited or withdrawn. The specific requirements vary based on the payment method:

• Credit/Debit Cards: You may be asked to provide images of the front and back of your card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name and the email address or account ID associated with the account.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal, showing the account holder's name, bank name, and account number. Transaction details may be obscured if they do not relate to Slotuna.

This verification helps protect you from unauthorised use of your payment instruments.

In certain situations, particularly involving large transactions or if our risk assessment tools identify specific concerns, Slotuna may be required to conduct Enhanced Due Diligence (EDD). This includes requesting information and documentation regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement designed to combat money laundering and terrorist financing. Documents that may be requested include:

• Payslips or employment contracts to confirm salary.
• Bank statements showing accumulated savings.
• Documentation related to inheritance, property sales, or other significant financial events.
• Business ownership documents.

All information provided for SOF/SOW purposes is treated with the strictest confidence and used solely for compliance with our legal obligations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, initial document reviews are completed within 24 to 72 hours. However, during peak times or if additional information is required, this timeframe may be extended. We will communicate with you throughout the process, informing you of the status of your verification and if any further action is needed from your side. You can upload documents securely through your Slotuna account portal.

The security of your personal and financial information is paramount at Slotuna. All documents you submit are stored securely using advanced encryption technologies and strict access controls. We comply with data protection regulations, including the General Data Protection Regulation (GDPR), ensuring that your data is processed lawfully, fairly, and transparently. Your documents are used solely for the purpose of identity verification and compliance with our legal and regulatory obligations. They will not be shared with third parties except as required by law or with your explicit consent.

Slotuna is fully committed to preventing money laundering and the financing of terrorism. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) policy. We monitor transactions and player activity for any signs of suspicious behaviour. Any activity that raises AML concerns will be reported to the relevant authorities, as required by law. By adhering to these strict protocols, Slotuna contributes to the global effort to combat financial crime and maintain the integrity of the financial system.

Underage gambling is strictly prohibited. As part of our commitment to responsible gaming, Slotuna implements robust age verification checks. By verifying your identity, we confirm that you are of legal gambling age in your jurisdiction, which is 18 years or older. Our systems are designed to detect and prevent minors from accessing our services. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing online gambling sites.

While we strive for efficient verification, delays can occur if documents are unclear, incomplete, or do not meet our requirements. If your verification is delayed, we will contact you to explain the reason and request any missing or corrected information. In cases where verification is unsuccessful, despite multiple attempts, or if we cannot confirm your identity to the required standard, your Slotuna account may be suspended or closed. This decision is made to ensure our compliance with regulatory obligations and to maintain a secure gaming environment for all our players.

If you have any questions about the KYC process, the documents required, or need assistance with uploading your information, our customer support team is available to help. You can reach us via live chat or email. Please provide as much detail as possible when contacting us, including your Slotuna username, to allow us to assist you efficiently. We are here to guide you through every step of the verification process and ensure a smooth experience.