Privacy Policy

Welcome to Slotuna. This Privacy Policy describes how Slotuna ("we", "us", or "our") collects, uses, processes, and discloses your information when you access or use our website, services, and applications (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all users of Slotuna's Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

We collect various types of information to provide and improve our Services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification). We collect this when you register an account, complete verification procedures, or communicate with us.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details, and transaction history. Please note, we do not store full payment card numbers on our servers, relying on secure payment gateways.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and other interactions with our Services.
• Technical Data: Your IP address, browser type and version, operating system, device type, referrer URL, and other technical identifiers when you access our platform.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and click patterns.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls.
• Verification Documents: Copies of identification documents (e.g., passport, driving license) and proof of address (e.g., utility bills) as required by our licensing authority and anti-money laundering regulations.

We use the collected information for several purposes:

• To provide and maintain our Services, including processing your bets and transactions.
• To manage your account, including registration, verification, and customer support.
• To comply with our legal and regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To improve our Services, develop new features, and personalize your experience on Slotuna.
• To communicate with you about your account, updates, promotions, and other relevant information.
• To conduct research and analysis to understand user behavior and market trends.
• To ensure the security of our platform and protect against unauthorized access or use.

We process your personal data based on several legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., creating and managing your account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., AML regulations, responsible gambling requirements).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, improving our services, marketing activities).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose (e.g., sending promotional communications). You have the right to withdraw your consent at any time.

We do not sell your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our Services, such as payment processors, IT support, identity verification services, and marketing partners. These providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies if required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention and Responsible Gambling: We may share data with organizations dedicated to preventing fraud, money laundering, or promoting responsible gambling.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
• Affiliated Companies: Your data may be shared with companies within our corporate group for operational and service provision purposes.

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server environments, and access controls. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transmitted directly to another controller.
• Right to Object: You can object to the processing of your personal data under certain conditions, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before responding to such requests.

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are small data files stored on your device. We use them for various purposes, including:

• Essential Cookies: Necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit, to help us improve its performance.
• Functionality Cookies: Remember your preferences and choices (like language or region) to provide a more personalized experience.
• Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. For more detailed information, please refer to our separate Cookie Policy.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the legal obligations we face. For instance, we typically retain account and transaction data for a minimum of five years after the account is closed, or longer if required by our licensing authority or anti-money laundering regulations. Once the retention period expires, your personal data will be securely deleted or anonymized.

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using Slotuna's Services, you consent to this transfer. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Our Services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personally identifiable information from anyone under this age. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers. If you believe that a child has provided us with personal data, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we may provide more prominent notice, such as through email or a notification on our website.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your privacy rights, please contact us:

• By email: [email protected]
• Through our website: Via the contact form available on Slotuna.com