KYC and Verification

At Slotuna, player safety and regulatory compliance are paramount. Verifying your identity is a fundamental step in fulfilling our legal and licensing obligations. This process helps us prevent fraud, deter money laundering, and ensure that all our players meet the legal age requirements for online gambling. By confirming who you are, we create a secure and trustworthy environment for everyone at Slotuna, safeguarding your funds and personal information.

KYC, or "Know Your Customer," refers to the mandatory process financial institutions and regulated businesses like Slotuna undertake to identify and verify the identity of their clients. This is not merely a formality, it is a critical component of our anti-money laundering (AML) and counter-terrorist financing (CTF) frameworks. The KYC process involves collecting and scrutinising specific documentation to confirm your personal details, ensuring that you are indeed who you claim to be.

Verification is an ongoing process that may be triggered at several points during your interaction with Slotuna:

• Upon Registration: We may request initial verification documents shortly after you create an account.
• Prior to Your First Withdrawal: To comply with AML regulations, we typically require full verification before processing your first withdrawal request.
• Cumulative Deposits or Withdrawals: If your total deposits or withdrawals reach certain thresholds, as mandated by our licensing authority, further verification will be necessary.
• Suspicious Activity: Any activity on your account that is deemed unusual or suspicious will trigger an immediate verification request.
• Periodic Reviews: We conduct periodic reviews of existing accounts to ensure that the information we hold remains accurate and up-to-date.
• Changes in Personal Details: If you update your personal information, such as your address, we may require re-verification.

To complete the verification process, Slotuna may request various documents. These are typically categorised into proof of identity, proof of address, and proof of payment method. All documents must be clear, legible, and current, showing no signs of alteration. We reserve the right to request additional documentation if the initial submissions are insufficient or unclear.

To confirm your identity, we require a government-issued photographic identification document. This document must clearly display your full name, date of birth, photograph, and document expiry date. Acceptable forms of proof of identity include:

• Passport: A clear scan or photograph of the full photo page.
• National Identity Card: A clear scan or photograph of both the front and back of the card.
• Driver's Licence: A clear scan or photograph of both the front and back of the licence.

The document must be valid and not expired. We cannot accept temporary or provisional documents in most cases.

To verify your residential address, we require a document issued within the last three months that clearly shows your full name and current residential address. This document must be from an independent source. Acceptable forms of proof of address include:

• Utility Bill: Such as electricity, gas, water, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement.

The document must be dated within the last 90 days. Screenshots of online statements are acceptable provided they clearly show the issuer's logo, your name, address, and date of issue.

To ensure that the payment methods used on your Slotuna account belong to you and to prevent unauthorised use, we may request verification of your deposit and withdrawal methods. The specific documents required will depend on the payment method used:

• Credit/Debit Cards: A clear scan or photograph of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. For security, please obscure the middle eight digits of the card number and the CVV/CVC code on the back.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page, clearly showing your name and the associated email address or account ID.
• Bank Transfers: A copy of a bank statement or an online banking screenshot showing the account holder's name, bank name, account number, and recent transactions to or from Slotuna.

Only payment methods registered in your name are permitted for use on Slotuna.

In certain circumstances, particularly when large transactions are involved or if there are indicators of higher risk, Slotuna is legally obliged to conduct Enhanced Due Diligence (EDD). This may include requesting proof of your source of funds (SOF) or source of wealth (SOW). This is to ensure that the funds you use for gambling are legitimately obtained and to comply with anti-money laundering regulations. Documents that may be requested include:

• Bank statements showing salary or business income.
• Payslips or employment contracts.
• Tax returns.
• Documentation relating to inheritance, property sale, or other significant financial events.

All information provided for EDD purposes is treated with the strictest confidentiality and used solely for regulatory compliance.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, depending on the volume of requests and the clarity of the documents provided. If further information or clearer documents are needed, this will extend the timeframe. You will be notified via email or through your Slotuna account messaging system regarding the status of your verification. During peak periods, processing times may be slightly longer, but we always strive for efficiency.

At Slotuna, we are committed to protecting your personal information. All documents and data you provide for verification purposes are handled in strict accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Your documents are stored securely on encrypted servers and are only accessible by authorised personnel for the purpose of verification and regulatory compliance. We do not share your personal data with third parties for marketing purposes.

Slotuna operates under strict anti-money laundering (AML) regulations. Our KYC and verification procedures are integral to our AML framework, designed to detect and prevent financial crime. We continuously monitor transactions and account activity for any suspicious patterns. Any suspected money laundering activity will be reported to the relevant authorities, as required by law. By playing at Slotuna, you agree to cooperate fully with our AML procedures.

Underage gambling is strictly prohibited. As part of our commitment to responsible gaming and legal compliance, we rigorously verify the age of all our players. Our verification processes ensure that only individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, can access and use Slotuna. We may use third-party age verification services in addition to document checks to confirm your age. Any account found to belong to a minor will be immediately closed, and any winnings confiscated.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or additional information is required. Our support team will contact you with specific instructions on what is needed. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to provide the necessary documents within a reasonable timeframe, your account may be subject to restrictions, including limitations on deposits, withdrawals, or ultimately, account closure. We will always communicate the reasons for such actions clearly.

If you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is here to help. You can reach us via live chat on the Slotuna website or by sending an email to our support address. Please provide as much detail as possible regarding your query, and we will guide you through the steps and address any concerns you may have. We are committed to making your experience at Slotuna as smooth and secure as possible.